Welcome to our Neurology Clinic Our clinic is committed to providing a respectful, calm, and professional environment. Your well-being and medical care are our top priorities.
Clinic Policy:
Visits are by appointment only.
Please arrive 15 minutes before your appointment to complete administrative details.
Please bring all relevant documents (e.g., insurance card, medication list, previous reports or imaging).
We accept patients insured with ÖGK, BVAEB, KFA, SVS, as well as patients with private supplementary insurance (Zusatzversicherung) and self-paying (private) patients.
Online booking is available. Please select your appointment according to your insurance type (public, private, or Zusatzversicherung).
Medical certificates, reports, or diagnostic procedures are issued only when medically justified, not upon patient request.
Some services (e.g., extended reports, longer consultations, or specific treatments) are not covered by insurance and require additional payment.
Please bring only one accompanying person, and only if necessary.
Phone calls, loud talking, eating, or recording (photo/video) are not allowed inside the clinic.
The doctor does not provide home visits.
Short telephone follow-ups are only available for patients previously examined in person, and only via the official clinic phone number, not private numbers or WhatsApp.
Email communication is for administrative purposes only (e.g., appointment scheduling) and not for medical advice.
Patients must provide accurate health and medication information and follow medical instructions.
The clinic does not handle emergencies; in urgent cases please contact emergency services or go to the nearest hospital.
A translator can be arranged if needed for patients who do not speak German, Arabic or English.
Cancellation Policy:
Appointments must be canceled at least 24 hours in advance.
Missed or late-canceled appointments may incur a compensation fee based on the reserved time.
Delays of more than 10 minutes may result in rescheduling.
Payment:
The consultation fee is to be paid after each visit, in cash or by card.
Any additional fees, if applicable, must be settled immediately after the appointment.
A list of common additional fees (e.g., reports, therapies, extended examinations) is available upon request.
Communication:
All communication must be via official channels (clinic phone or email).
Messages via social media or messenger apps (e.g., WhatsApp, Signal) will not be answered.
The clinic is not responsible for medical advice given via unofficial channels.
Data Protection:
All data is handled confidentially according to GDPR.
Electronic records are password-protected.
Records are retained for 10 years, as required by law.
No data sharing with third parties without patient consent, except where legally required.
Patient Rights:
Patients have the right to information, access to records, and respectful treatment.
Patients are responsible for following clinic rules to ensure safety and efficiency.
Neurology Clinic Dr. Muhammad Yacob
Vienna – Austria
